Frequently asked questions
How quickly can admission be arranged?
If we have a vacancy and you are assessed as being ready to start your stay with us immediately, we may be able to accept a same-day admission.
Please contact us to arrange an assessment or speak to our friendly team.
What is the admission process?
After completing your free assessment, we will be happy to discuss your options with you.
We will be happy to support you to make arrangements for your admission, and will be pleased to send a car to collect you.
How long is the programme and what does it involve?
On average, our guests will spend between three and four weeks focusing on their recovery at Parkland Place.
In many cases, our guests require structured medical detoxification before beginning their recovery journey. While we don’t offer detoxication on-site at Parkland Place, we can provide no-fuss access to our own clinic to ensure a seamless therapeutic package.
How will coming to Parkland Place affect my job?
We take confidentiality very seriously, and will not share information about your stay with us without your prior consent.
How much does it cost? How do I arrange payment?
We are confident you will find our approach offers great value and an unrivalled therapeutic programme.
Can my family visit? What services are available for family members?
Parkland Place actively encourages family visits as part of our comprehensive therapeutic programme.
We believe that connecting – or reconnecting – with your family is a vital part of your recovery. We will be pleased to support family visits, and to involve family members in structured sessions as part of our programme.
With their consent, we will be happy to support our guests in discussing their therapy with family members.
Family visits take place on Sunday afternoons by prior arrangement.
How discreet and confidential is it?
Confidentiality is vital to our work, and to the work undertaken by our guests. We will do all we can to protect your privacy during your stay with us, and expect all our guests to share this commitment.
We store all the data we hold on you confidentially and securely in accordance with our policies and procedures. Unless there is an over-riding medical or legal reason, we will not disclose anything about your time at Parkland Place without your prior consent.
What is the environment like?
Our light and generously-proportioned arts and crafts-influenced mansion is full of character, with high ceilings and many original features. Parkland Place sits in three acres of lawned gardens and is surrounded by mature woodland, wildlife and birdsong.
Our rehabilitation programme includes weekly adventures in beautiful North Wales. Together, we will take in some of the best sights and attractions this glorious region has to offer, and learn a little of Wales’ ancient history and unique identity.
We use the beauty and splendour of North Wales, and the region’s rich history and culture in support of your recovery.
What is the average day like?
A typical day might comprise group psycho-educative exercises in the morning, followed by a one-on-one session with one of our addiction workers or a counsellor in the afternoon. We will also expect you to complete written exercises in support of your work.
Our programme also includes a great range of activities, including art classes, guided group walks, leisure outings to attractions throughout North Wales, quiz nights, fun games and film screenings. We can also offer access to AA and NA fellowship meetings in support of your recovery.
What are the qualifications of the therapists?
Our senior management team have decades of experience of running services for people with substance misuse conditions and behavioural addictions.
What happens at the end of my stay?
We will make sure you have the contacts you need for community support, mutual aid groups and employer liaison (where appropriate) in the area where you live.
And we will keep in touch! We offer all our guests regular catch-ups during the 12 months following their stay – to help them keep focused and make the most of their recovery.